Delivery & Collection Information – eclecticsdesign
Last Updated: [Month/Year]
Delivery Options
We offer flexible delivery services across the UK and internationally:
1. Standard Delivery
- Cost: £4.99 (Free on orders over £50)
- Timeframe: 3-5 working days
- Service: Tracked via email notification
2. Express Delivery
- Cost: £9.99
- Timeframe: 1-2 working days
- Cut-off: Orders before 12pm dispatched same day
3. International Delivery
- Cost: Calculated at checkout
- Timeframe: 5-14 working days (varies by destination)
- Note: Customs charges may apply
Collection Options
In-Store Collection
- Available at select partner locations
- You’ll receive collection instructions via email
- Must present order confirmation and ID
Important Information
• Processing Time: All orders require 1-2 working days processing
• Tracking: All deliveries include tracking (accessible via your account)
• Signature Required: For security, most deliveries require signature
Delivery Restrictions
We cannot deliver to:
- PO Boxes
- BFPO addresses
- Certain remote locations
Missed Deliveries
If you miss your delivery:
- Check tracking for redelivery options
- Contact the carrier directly using provided tracking details
- Unclaimed packages will be returned to us
Damaged Items
If your order arrives damaged:
- Keep all packaging
- Take photos of damage
- Contact us immediately via eclecticsdesign.com/contact
Change of Address
• Address changes must be requested within 1 hour of ordering
• We cannot redirect packages once dispatched
COVID-19 Update
Delivery times may be extended due to carrier safety measures.
Need Help?
Visit our Delivery FAQ for more information.